General F.A.Q's & Payment Info

General F.A.Q's & Payment Info

What is ANSED Exhaust Gas Diagnostics?

ANSED Exhaust Gas Diagnostics is a unique software package. Upon input of the measured and calculated values from a Gas Analyzer, it will produce a diagnosis to help the technician identify and solve problems fast and effectively. 

What do I get for my license subscription?

Every ANSED software license sold includes a one (1) year license for use, access to all updates during the 12-month license period, instructional training of the program and the ability to store all test reports. 

What is licensed software?

Licensed software is not purchased, but rather leased for a limited time period. For ANSED, that time period is one (1) year from date of activation. After that time, the software will no longer function, unless the user renews the license subscription.  The ANSED Exhaust Gas Diagnostics is fully owned by ANSED Software LLC.
By licensing the software, ANSED can continue to maintain and improve the software over time, utilizing new technologies in software and incorporating changes that are made to emissions control, and the engine and exhaust systems

What are system requirements to run ANSED?

To use ANSED software you will need the following:

  • An internet connection, at least 512k, although we recommend a minimum of 1 MB
  • A web browser. The following browsers* are supported (or newer versions):
  • Chrome©  version 30.0
  • Firefox© version 25.0
  • Internet© Explorer version 9
  • Safari© version 6


Will the software have updates?

ANSED updates are available from time to time, and are free to the license holder during the 12-month license period. Updates may include additional algorithms, updates to reference encyclopedia, corrections of any possible software glitches or errors that may be identified through extensive use, and any new features.

How do I extend my license subscription?

Prior to the end of your subscription, the ANSED software will advise you and remind you that the software will be expiring. ANSED will automatically charge the annual subscription fee to provide continued access to the software.  

How do I submit feedback or suggestions to the ANSED software team?

Please send an email to


The MOTORSCAN Motorcycle Scan Tool is delivered with a full 12-month warranty on parts and labor that automatically starts on the date of shipment of the unit. TO INSURE MAXIMUM WARRANTY COVERAGE – you must return the Product Registration Form (on the back side of this page) along with proof of purchase (such as a dated receipt) to ANSED Diagnostic Solutions within 30 days of receipt of the unit. The warranty coverage will then start from that date.
Should any product fail due to defects in materials or workmanship during the warranty period, return the product requiring warranty consideration in the original protective case, freight or transportation pre-paid, together with a written explanation of the defect or complaint, and written proof of purchase (units properly registered with ANSED do not need to include proof of purchase for warranty service) to an ANSED Service Facility. ANSED will repair or replace any product found upon our examination to be so defective.
This warranty shall NOT apply to defects due, directly or indirectly, to abuse, misuse, negligence, improper maintenance or storage. This warranty does NOT apply to broken accessories including the cables, battery charger and leads. In addition, this warranty does NOT cover physical damage that may occur at any time due to accidents, natural disasters, or any event possibly foreseen or not foreseen by either party.
ANSED shall in no event be liable for injury or death, damage to persons or property, or for consequential, incidental or special damages of any nature, including loss of use that may arise from the sale or use, inability to use, or any activity related to the use of its products.
ANSED makes no other warranty, expressed or implied – and expressly disclaims any implied warranty of merchantability or fitness for a particular purpose.
Registering your new MOTORSCAN Motorcycle Scan Tool within 30 days of purchase is very important. Product updates and warranty validation are based on receipt of this registration. Please complete the online Registration Form .